Alerus is upgrading your digital banking experience soon with a new online banking platform and mobile app. The new platform is easy to navigate and provides new features designed to make digital banking more convenient and user-friendly.
When will I notice changes to my online and mobile banking?
You’ll notice changes when the new app launches on Monday, July 14.
No. Alerus’ routing number is not changing. Your account number(s) are also not changing.
Some online and mobile banking services will be temporarily unavailable from July 11 through July 13.
Temporarily unavailable services:
• External/recurring transfers – New external or recurring transfers cannot be set up starting noon CT, July 11
• Zelle® – Unavailable starting noon CT, July 11
• Bill Pay – Unavailable starting noon CT, July 11
• Mobile deposit – Unavailable starting 7 p.m. CT, July 11
Services that will remain available throughout the transition:
• Stop payments
• Transfers between Alerus accounts
• Pre-scheduled external/recurring transfers (Note: You will need to re-add external accounts and re-establish scheduled external transfers on the new platform starting July 14)
• Viewing account balances
Debit card access
There will be no impact to debit card usage. You can continue to make purchases and withdraw cash from ATMs as usual.
The new digital banking platform will be available starting at 8 a.m. CT on Monday, July 14.
Logging in
• No changes to usernames or passwords
• Continue logging in at alerus.com as usual
• You will notice a new online banking experience once logged in
New mobile app required
• The current Alerus Mobile Banking app (light background) will no longer work as of July 14
• To download the new app:
— Search for “Alerus Banking” (navy background) in the App Store or Google Play
–Log in using existing username and password
No. You can continue using the same credentials to log into your account as you use today.
For online banking, click “forgot username” or “forgot password” to reset.
For mobile banking, click log in, then click “forgot username” or “forgot password” to reset.
No. You can continue using My Alerus online or through the My Alerus mobile app to view all your accounts in one place and to track and manage your financials.
For online banking, the way you log in is not changing. Continue to go to alerus.com -> Log In -> My Alerus -> Go.
For mobile banking, you will need to download a new banking app.
• Delete the old Alerus Mobile app with the light background.
• Download the new Alerus Banking app with the navy background from Google Play or the App Store and log in as usual.
Yes. You will need to download the new Alerus Banking app. The old app will no longer work. Follow these steps to install the new app.
Step 1: Delete the old Alerus Mobile app (with the light-colored background).
Step 2: Search for “Alerus Banking” on the App Store or Google Play and download the new Alerus Banking app (navy background).
• App Store (Apple devices)
• Google Play (Samsung and Android devices)
Step 3: Log in using your existing username and password.
To enable Face ID, click the Enable Face ID option at the bottom of the screen before logging in, and confirm your choice by clicking Enable Face ID after successfully entering your existing credentials.
Step 4: Choose “allow notifications” when prompted if you would like to receive push notifications related to your account. You can manage these notifications based on your preferences.
Yes. The mobile app allows you to do a mobile deposit by taking photos of the front and back of the check. Once you have the image lined up in the viewer, click the camera icon in the upper right corner to take the photo.
Yes. You will continue to have the ability to send payments from your mobile device.
Once the new mobile app is available, the old Alerus Mobile app (with the light-colored background) will no longer work. Delete the app and download the new Alerus Banking app (with the navy background) using the instructions below.
Step 1: Delete the old Alerus Mobile app (with the light-colored background).
Step 2: Search for “Alerus Banking” on the App Store or Google Play and download the new Alerus Banking app (navy background).
Step 3: Log in using your existing username and password.
To enable Face ID, click “Enable Face ID” option at the bottom of the screen before logging in, and confirm your choice by clicking “Enable Face ID” after successfully entering your existing credentials.
Step 4: Choose “allow notifications” when prompted if you would like to receive push notifications related to your account. You can manage these notifications based on your preferences.
Yes, you should review the new account alert options and set your preferred alerts. In online banking, click “Profile” (located in the top panel on the home screen), and choose “Alert Settings.” On the mobile app, click “Menu” in the lower right corner of the screen, then select “Profile” and choose “Alert Settings.”
Yes. The first time you log into your account on the new platform, you will need to reset any recurring external transfers to continue those transactions uninterrupted. Click “External Transfers” and follow the prompts to link accounts you own at other financial institutions.
No. Any internal transactions (e.g. recurring transfers to Alerus accounts, bill payments) previously scheduled will be carried over to the new system and processed as normal.
In online banking, select Transfers & Payments (top navigation bar), then select Loan Payment, or click the Loan Payment button in the Payments tile on the home screen. In the mobile app, click the Loan Payment button on the home screen.
Yes. You will continue to have access to statement history as usual.
No. You will continue to have access to Bill Pay as you do today.
No. You will continue to have access to Zelle® for person-to-person payments as you do today.
Click on the account to view transactions and account details.
Yes! Click “View all accounts,” then click the three dots located on the right side of the account that you would like to move. Select “move account up” or “move account down” to adjust the display order.
Click “View all accounts,” then click the star located on the left side of the account to add or remove it from your favorites. You can display up to six accounts as your favorite accounts on the home screen.
Your home screen allows a limited number of accounts to be displayed as favorites. Click “View all accounts,” then click the star located on the left side of the account you want to show on the home screen.
Search for Alerus and choose “Alerus” from the results.
Search for Alerus and choose “Alerus” from the results.