Alerus is upgrading your digital banking experience with a new online banking platform and mobile app, beginning September 8, 2025. The new platform is easy to navigate and designed to make digital banking more convenient and user-friendly.
Online and mobile banking services will be temporarily unavailable beginning Friday, September 5, 2025, at 5 p.m. CT through Sunday, September 7 while accounts are transitioned to the new digital banking platform. This includes:
Digital banking services will resume on the new platform on Monday, September 8, 2025, at 8 a.m. CT. At that time, you can log into your account at alerus.com > My Alerus or through the new Alerus Banking app using the new credentials provided to them. See the “Logging In” section for details about your new credentials and how to log in.
Your account(s) will be transitioned to the new online banking platform on September 8, 2025. At that time, your username and how you log in will change, and you will notice a new look and feel to online and mobile banking.
No. Alerus’ routing number is not changing. Your account number(s) are also not changing.
Yes. On Monday, September 8, use these instructions when you log into your account.
Username: Your current Company ID + your current User ID
Example: Current Company ID: ABCD5458 + Current User ID: ebeth = New Username (example): ABCD5458ebeth
Password: Choose “Forgot password” and follow the prompts you receive
Beginning September 8, go to alerus.com, click Log In in the upper right corner, choose “My Alerus” from the drop-down menu, and click Go. You can also click here to go directly to the log-in screen. Note: You will no longer log in through Business Essentials or Commercial Advantage from the drop-down menu.
Log in with your NEW username
New username: Your current Company ID + your current User ID
Example:
Current Company ID: ABCD5458
Current User ID: ebeth
New Username (example): ABCD5458ebeth
Password: Choose “Forgot password” and follow the prompts
For mobile banking, you will use a new app starting September 8.
Step 1:
Download from App Store (Apple devices)
Download from Google Play (Samsung and Android devices)
Or search for “Alerus Banking” on the App Store or Google Play and download the app to your device. Note: Alerus has a suite of mobile apps. Use the links above to ensure you’re downloading the right app. If you search your app store, make sure you choose the Alerus app named “Alerus Banking.”
Step 2: Log in using the same username and password you established after your initial log-in at alerus.com > My Alerus
If you are using the mobile app to log into your account for the first time on September 8, use the following credentials.
Username: Your current Company ID + your current User ID
Example: Current Company ID: ABCD5458 + Current User ID: ebeth = Username: ABCD5458ebeth
Password: Choose “Forgot password” and follow the prompts you receive
Step 3: Delete the Alerus Business Banking app. This app will no longer be used.
Business online banking users who have logged in since January 1, 2025, will continue to have the same account access they have today. Users who have not logged in since January 1, 2025, will not be migrated to the new system. For log-in instructions, see “How do I log into my online account beginning September 8, 2025” and “How do I log into mobile banking beginning September 8, 2025.”
Contact the treasury management solutions center at 800.279.3200, Option 3. They are available from 8 a.m. to 6 p.m. CT, Monday-Friday.
The Business Secure Browser is no longer needed and will be discontinued. You can delete this app from your desktop on September 8.
Yes. On September 8, you will need to use the new Alerus Banking app. The old Alerus Business Banking app will no longer work. Follow these steps to install the new app.
Step 1: Download our new Alerus Banking app
Step 1:
Download from App Store (Apple devices)
Download from Google Play (Samsung and Android devices)
Or search for “Alerus Banking” on the App Store or Google Play and download the app to your device. Note: Alerus has a suite of mobile apps. Use the links above to ensure you’re downloading the right app. If you search your app store, make sure you choose the Alerus app named “Alerus Banking.”
Step 2: Log in using the same username and password you established after your initial log-in at alerus.com > My Alerus
If you are using the mobile app to log into your account for the first time on September 8, use the following credentials.
Username: Your current Company ID + your current User ID
Example: Current Company ID: ABCD5458 + Current User ID: ebeth = Username: ABCD5458ebeth
Password: Choose “Forgot password” and follow the prompts you receive
Choose “allow notifications” when prompted if you would like to receive push notifications related to your account. You can manage these notifications based on your preferences.
Step 3: Delete the Alerus Business Banking app. This app will no longer be used.
Yes. You may choose to use an authenticator app (e.g. Google Authenticator, Microsoft Authenticator, Duo, etc.) as your preferred method of multifactor authentication. To set up your authenticator app:
Yes. The mobile app allows you to do a mobile deposit by taking photos of the front and back of the check. Once you have the image lined up in the viewer, click the camera icon in the upper right corner to take the photo.
Beginning September 8, the Alerus Business Banking app will no longer be available to migrated users. Delete the app and download the new Alerus Banking app to conduct mobile banking.
Download Alerus Banking from App Store (Apple devices)
Download Alerus Banking from Google Play (Samsung and Android devices)
Yes. The stop payment feature is located under the Fraud Management menu.
On the home page, click on the individual account to view transactions and details.
Yes. Click and hold, then drag the account to the location desired in the list.
Click “Settings” on the left-hand menu, then select Manage Accounts. Click the ellipsis (three dots) on the right and select “Hide on Home” or “Show on Home.”
Click the ellipsis next to the account you want to add to a group. Choose “Move to” and select a group from the dropdown menu, or create and name a new group, then save. Or, click and drag the account to the tray that appears in the lower middle of the screen to create a new group. To move an account to a group you have already created, click and drag the account to the group.
In online banking, select “Transfers & Payments,” (left navigation bar) then choose “Loan Payment” to transfer funds from an Alerus deposit account to an Alerus loan or line of credit.
In the Alerus Banking mobile app, click the Menu icon located in the lower right corner of the screen, then select “Transfers & Payments.” Choose “Loan Payment” to transfer funds from an Alerus deposit account to an Alerus loan or line of credit.
In online banking, select “Transfers & Payments,” (left navigation bar) and choose “Transfer” to conduct individual or multi-account transfers. You may also click “Transfer Money Now” in the right navigation bar to conduct transfers.
In the Alerus Banking mobile app, click the Transfer icon at the bottom of screen to conveniently conduct individual or multi-account transfers. You can also choose the Menu icon, select “Transfers & Payments” and choose “Transfer” to conduct your transfers.
Yes, you will need to create new alerts. Your existing alerts will not automatically transfer. To create new alerts in online banking, click Settings, located in the left panel on the home screen, and choose Alert Settings. On the mobile app, click Menu in the lower right corner of the screen, then select Settings and choose Alert Settings. The new platform offers expanded account, history, and online transaction alert options as well as the option to create event reminder alerts.
Search for Alerus and choose “Alerus” from the results.
Search for Alerus and choose “Alerus” from the results.
No. Any recurring internal transfers you previously scheduled between Alerus accounts will automatically carry over to the new system and continue as usual.
Yes. Your existing templates and payees will transfer, but previously scheduled recurring ACH transactions will not restart automatically. You’ll need to set them up again on the new platform.
No, your ACH policies will not migrate to the new platform. When you take action on an exception in the new platform, you can build an ACH rule at the same time. You can also retain a list of your policies from the current platform prior to September 5 and use that information to manually build new policies in the new platform.
Yes. Your existing templates and payees will transfer, but previously scheduled recurring wire transfers will not restart automatically. You’ll need to set them up again on the new platform.
To send a wire, select Treasury Services on the left side of the home screen. Choose ACH/Wire Payments, then select New Payment to send a wire from scratch. If you use templates, select Payment Templates to create a new template.
Yes, you will use a step-up process when sending payments. Validations will occur via text message or phone call. Email validations will not be available. You may also utilize an authentication app. For this option, please contact our treasury management solutions center for assistance.
Yes, you will still be able to upload your NACHA File when sending ACH payments if desired.
ACH Batch is used for sending money to another person or company. These are credit transactions such as payroll or vendor payments. ACH Collection is used for receiving money from another person or company to deposit to your business account. These are debit transactions, such as include association dues, monthly dues, or utility payments.
No. You will continue to have access to bill pay with no impact on current payees or recurring payments.
No. Your deposit history will be available, and you will continue using your current remote deposit capture system.
Yes, the system is changing. We are migrating to a new system for positive pay, key things to be aware of include:
Yes. The new Alerus Banking mobile app features the ability to decision exceptions. Select Menu on the lower right of the screen (on the thumbar), then select Fraud Management and choose Positive Pay. The look and feel of the exceptions screen is the same as the desktop view. The menu selection is also the same as the desktop view.
No, you will not need to make any changes if you deliver an ACH or positive pay file through SFTP.
Yes, if you are receiving your BAI file via SFTP today, nothing will change.
Click the ellipsis in the upper-right corner of the account you want to remove, go to Settings and toggle the “Visibility on Home” option to off.
Yes. You will continue to have access to statement history as usual. Any users who can view account transactions will be able to access electronic statements.
Yes. You will continue to have access to create reports of your transaction history. Companies that subscribe to information reporting, located under “Reporting” on the left panel of the home page, can generate additional reports from a listing of custom reporting options. You may also have access to account reconciliation, ACH reporting, wire transfer reports and statements, which can be found under “Reporting” on the left panel of the home page
Yes, users who can view account transactions will be able to access online statements. Users can now also search for and download multiple account statements at the same time by clicking on Reporting and choosing Statements to access the statement viewer.
No, your current report delivery reports will automatically transfer. You may build new reports in the new system and export them online as needed. The new platform does not email reports.
Contact our treasury management solutions center
Monday – Friday from 8 a.m. to 6 p.m. CT for assistance.
Website support: 800.279.3200 > option 1 > option 2
Payments, administration assistance: 800.279.3200 > option 3