Alerus is upgrading your digital banking experience with a new online banking platform and mobile app, beginning September 8, 2025. The new platform is easy to navigate and designed to make digital banking more convenient and user-friendly.

• Log into your account and verify your contact information is up to date. Your information must include a 10-digit direct or mobile phone number (extensions are not allowed).
• Retain your current Company ID and User ID for future reference.

Online and mobile banking services will be temporarily unavailable beginning Friday, September 5, 2025, at 5 p.m. CT through Sunday, September 7 while accounts are transitioned to the new digital banking platform.

Digital banking services will resume on the new platform on Monday, September 8, 2025, at 8 a.m. CT. At that time, you can log into your account at alerus.com > My Alerus or through the new Alerus Banking app using the new credentials provided to them. See the “Logging In” section for details about your new credentials and how to log in.

Your account(s) will be transitioned to the new online banking platform on September 8, 2025. At that time, your username and how you log in will change, and you will notice a new look and feel to online and mobile banking.

No. Alerus’ routing number is not changing. Your account number(s) are also not changing.

Yes. On Monday, September 8, use these instructions when you log into your account.

Username: Your current Company ID + your current User ID
Example: Current Company ID: ABCD5458 + Current User ID: ebeth = New Username (example): ABCD5458ebeth

Password: Choose “Forgot password” and follow the prompts you receive

• If you forgot your Company ID and/or User ID, click “Forgot Username” on your initial log-in.

Beginning September 8, go to alerus.com, click Log In in the upper right corner, choose “My Alerus” from the drop-down menu, and click Go. You can also click here to go directly to the log-in screen. Note: You will no longer log in through Business Essentials or Commercial Advantage from the drop-down menu.

Log in with your NEW username

New username: Your current Company ID + your current User ID

Example:
Current Company ID: ABCD5458
Current User ID: ebeth
New Username (example): ABCD5458ebeth

Password: Choose “Forgot password” and follow the prompts

• If you forgot your Company ID and/or User ID, click “Forgot Username” on your initial log-in.
• If you have multiple Alerus profiles (e.g. personal and/or business), you will need to log out and sign in again using the credentials for the specific profile you want to access.

For mobile banking, you will use a new app starting September 8.

Step 1:

Download from App Store (Apple devices)

Download from Google Play (Samsung and Android devices)

Or search for “Alerus Banking” on the App Store or Google Play and download the app to your device. Note: Alerus has a suite of mobile apps. Use the links above to ensure you’re downloading the right app. If you search your app store, make sure you choose the Alerus app named “Alerus Banking.”

Step 2: Log in using the same username and password you established after your initial log-in at alerus.com > My Alerus

If you are using the mobile app to log into your account for the first time on September 8, use the following credentials.

Username: Your current Company ID + your current User ID
Example: Current Company ID: ABCD5458 + Current User ID: ebeth = Username: ABCD5458ebeth

Password: Choose “Forgot password” and follow the prompts you receive

• If you are using the new Alerus Banking app for multiple accounts (e.g. personal and/or business), you will need to log off (choose Menu > Log Off) and sign in again using the credentials for the specific account you want to access. Choose the Log In option when you sign in.

Step 3: Delete the Alerus Business Banking app. This app will no longer be used.

Business online banking users who have logged in since January 1, 2025, will continue to have the same account access they have today. Users who have not logged in since January 1, 2025, will not be migrated to the new system. For log-in instructions, see “How do I log into my online account beginning September 8, 2025” and “How do I log into mobile banking beginning September 8, 2025.”

Contact the treasury management solutions center at 800.279.3200, Option 3. They are available from 8 a.m. to 6 p.m. CT, Monday-Friday.

The Business Secure Browser is no longer needed and will be discontinued. You can delete this app from your desktop on September 8.

Yes. On September 8, you will need to use the new Alerus Banking app. The old Alerus Business Banking app will no longer work. Follow these steps to install the new app.

Step 1: Download our new Alerus Banking app

Step 1:

Download from App Store (Apple devices)

Download from Google Play (Samsung and Android devices)

Or search for “Alerus Banking” on the App Store or Google Play and download the app to your device. Note: Alerus has a suite of mobile apps. Use the links above to ensure you’re downloading the right app. If you search your app store, make sure you choose the Alerus app named “Alerus Banking.”

Step 2: Log in using the same username and password you established after your initial log-in at alerus.com > My Alerus

If you are using the mobile app to log into your account for the first time on September 8, use the following credentials.

Username: Your current Company ID + your current User ID

Example: Current Company ID: ABCD5458 + Current User ID: ebeth = Username: ABCD5458ebeth

Password: Choose “Forgot password” and follow the prompts you receive

Choose “allow notifications” when prompted if you would like to receive push notifications related to your account. You can manage these notifications based on your preferences.

• If you are using the new Alerus Banking app for multiple accounts (e.g. personal and/or business), you will need to log off (choose Menu > Log Off) and sign in again using the credentials for the specific account you want to access. Choose the Log In option when you sign in.

Step 3: Delete the Alerus Business Banking app. This app will no longer be used.

Yes. You may choose to use an authenticator app (e.g. Google Authenticator, Microsoft Authenticator, Duo, etc.) as your preferred method of multifactor authentication. To set up your authenticator app:

1. Log in at login.alerus.com or go to alerus.com > Log In > My Alerus > Go
2. From the Settings menu, click “Update Alerus Password”
3. Scroll to the section labeled “Two-Step Authentication” and click the “Authenticator application” button.
4. A QR code will pop up. Open your authenticator application on your mobile device. Each authenticator app is different, but generally there is an option (e.g. a “+” sign or an “add” button). Use the camera to scan the QR code on the screen or type in the code and click Verify. Your authenticator app is now set up.
5. Upon subsequent logins, you will be prompted for a code from your authenticator app as your multifactor authentication method.

Yes. The mobile app allows you to do a mobile deposit by taking photos of the front and back of the check. Once you have the image lined up in the viewer, click the camera icon in the upper right corner to take the photo.

Beginning September 8, the Alerus Business Banking app will no longer be available to migrated users. Delete the app and download the new Alerus Banking app to conduct mobile banking.

Download Alerus Banking from App Store (Apple devices)

Download Alerus Banking from Google Play (Samsung and Android devices)

Yes. The stop payment feature is located under the Fraud Management menu.

On the home page, click on the individual account to view transactions and details.

Yes. Click and hold, then drag the account to the location desired in the list.

Click “Settings” on the left-hand menu, then select Manage Accounts. Click the ellipsis (three dots) on the right and select “Hide on Home” or “Show on Home.”

Click the ellipsis next to the account you want to add to a group. Choose “Move to” and select a group from the dropdown menu, or create and name a new group, then save. Or, click and drag the account to the tray that appears in the lower middle of the screen to create a new group. To move an account to a group you have already created, click and drag the account to the group.

In online banking, select “Transfers & Payments,” (left navigation bar) then choose “Loan Payment” to transfer funds from an Alerus deposit account to an Alerus loan or line of credit.

In the Alerus Banking mobile app, click the Menu icon located in the lower right corner of the screen, then select “Transfers & Payments.” Choose “Loan Payment” to transfer funds from an Alerus deposit account to an Alerus loan or line of credit.

In online banking, select “Transfers & Payments,” (left navigation bar) and choose “Transfer” to conduct individual or multi-account transfers. You may also click “Transfer Money Now” in the right navigation bar to conduct transfers.

In the Alerus Banking mobile app, click the Transfer icon at the bottom of screen to conveniently conduct individual or multi-account transfers. You can also choose the Menu icon, select “Transfers & Payments” and choose “Transfer” to conduct your transfers.

Yes, you should review the new account alert options and set your preferred alerts. In online banking, click “Settings,” located in the left panel on the home screen, and choose “Alert Settings.” On the mobile app, click “Menu” in the lower right corner of the screen, then select “Settings” and choose “Alert Settings.”