Alerus is upgrading your digital banking experience with a new online banking platform and mobile app. The new platform is easy to navigate and designed to make digital banking more convenient and user-friendly.

Business clients will be transitioned to the new platform in two groups.

• Group 1: Companies using business online banking (may include mobile deposits) but not treasury services (like bill pay) will transition on July 28, 2025.
• Group 2: Companies using treasury management services such as ACH, wire transfers, positive pay, remote deposit capture, and bill pay will transition on September 8, 2025.

• Log into your account and verify your contact information is up to date. Your information must include a 10-digit direct or mobile phone number (extensions are not allowed).
• Retain your current Company ID and User ID for future reference.

Group 1 only: Online and mobile banking services will be temporarily unavailable beginning Friday, July 25 at 5 p.m. CT through Sunday, July 27 while accounts are transitioned to the new digital banking platform.

Digital banking services will resume on the new platform on Monday, July 28, 2025, at 8 a.m. CT.  At that time, you can log into your account at alerus.com > My Alerus or through the new Alerus Banking app using the new credentials provided to them. See the “Logging In” section for details about your new credentials and how to log in.

Service availability for Group 2 companies will not be impacted at this time.

Group 1 – companies that use business online banking (may include mobile deposits) but not treasury services like bill pay – will be transitioned to the new online and mobile banking platforms on Monday, July 28, 2025. You can start logging into your account alerus.com > My Alerus or through the new Alerus Banking app, using your new username and password. See the “Logging In” section for details about your new credentials and where to log in.

No. Alerus’ routing number is not changing. Your account number(s) are also not changing.

Yes. On Monday, July 28, use the following credentials for initial log-in.

• Username: Your current Company ID + your current User ID

  Example: Current Company ID: ABCD5458 + Current User ID: ebeth = Username: ABCD5458ebeth

• Password: Choose “Forgot password” and follow the prompts you receive

If you forgot your Company ID and/or User ID, click “Forgot Username” on your initial log-in.

Starting July 28, log into your online account using at alerus.com > My Alerus.

To log in online: Go to alerus.com > Log In > My Alerus > Go

Use these credentials the first time you log in:

• Username: Your current Company ID + your current User ID

  Example: Current Company ID: ABCD5458 + Current User ID: ebeth = Username: ABCD5458ebeth

• Password: Choose “Forgot password” and follow the prompts you receive

If you forgot your Company ID and/or User ID, click “Forgot Username” on your initial log-in.

Note: If you have multiple accounts (e.g. personal and/or business) please log out of your current session and sign in again using the credentials for the specific account you want to access.

Companies included in Group 1 will use the Alerus Banking app starting July 28.

Step 1:

Download from App Store (Apple devices)

Download from Google Play (Samsung and Android devices)

Or search for “Alerus Banking” on the App Store or Google Play and download the app to your device. Note: Alerus has a suite of mobile apps. Use the links above to ensure you’re downloading the right app. If you search your app store, make sure you choose the Alerus app named “Alerus Banking.”

Step 2:

Log in using the same username and password you established after your initial log-in at alerus.com > My Alerus. If you are using the mobile app to log into your account for the first time on July 28, use the following credentials.

Username: Your current Company ID + your current User ID

Example: Current Company ID: ABCD5458 + Current User ID: ebeth = Username: ABCD5458ebeth

Password: Choose “Forgot password” and follow the prompts you receive

Note: If you are using the new Alerus Banking app for multiple accounts (e.g. personal and/or business), you will need to log off (choose Menu > Log Off) and sign in again using the credentials for the specific account you want to access. Choose the Log In option when you sign in.

Business online banking users who have logged in since January 1, 2025, will continue to have account access. Users who have not logged in since January 1, 2025, will not be migrated to the new system.

Contact the treasury management solutions center at 800.279.3200 > option 3. They are available from 8 a.m. to 6 p.m. CT, Monday-Friday.

The Business Secure Browser will not be necessary for Group 1 companies beginning July 28, 2025. You can delete this app from your desktop on July 28.

Yes. You may choose to use an authenticator app (e.g. Google Authenticator, Microsoft Authenticator, Duo, etc.) as your preferred method of multifactor authentication. To set up your authenticator app:

1. Log in at login.alerus.com or go to alerus.com > Log In > My Alerus > Go
2. From the Settings menu, click “Update Alerus Password”
3. Scroll to the section labeled “Two-Step Authentication” and click the “Authenticator application” button.
4. A QR code will pop up. Open your authenticator application on your mobile device. Each authenticator app is different, but generally there is an option (e.g. a “+” sign or an “add” button). Use the camera to scan the QR code on the screen or type in the code and click Verify. Your authenticator app is now set up.
5. Upon subsequent logins, you will be prompted for a code from your authenticator app as your multifactor authentication method.

Yes. Beginning July 28, you will need to use the new Alerus Banking app. Follow these steps to install the new app.

Step 1:

Download from App Store (Apple devices)

Download from Google Play (Samsung and Android devices)

Or search for “Alerus Banking” on the App Store or Google Play and download the app to your device. Note: Alerus has a suite of mobile apps. Use the links above to ensure you’re downloading the right app. If you search your app store, make sure you choose the Alerus app named “Alerus Banking.”

Step 2:

Use the following instructions for your initial log in. For subsequent log ins, use the credentials you have established.

First-time log in, starting July 28:

• Username: Your current Company ID + your current User ID

  Example: Current Company ID: ABCD5458 + Current User ID: ebeth = Username: ABCD5458ebeth

• Password: Choose “Forgot password” and follow the prompts you receive

Step 3:

Choose “allow notifications” when prompted if you would like to receive push notifications related to your account. You can manage these notifications based on your preferences.

Yes. You may choose to use an authenticator app (e.g. Google Authenticator, Microsoft Authenticator, Duo, etc.) as your preferred method of multifactor authentication. To set up your authenticator app:

1. Log in at login.alerus.com or go to alerus.com > Log In > My Alerus > Go
2. From the Settings menu, click “Update Alerus Password”
3. Scroll to the section labeled “Two-Step Authentication” and click the “Authenticator application” button.
4. A QR code will pop up. Open your authenticator application on your mobile device. Each authenticator app is different, but generally there is an option (e.g. a “+” sign or an “add” button). Use the camera to scan the QR code on the screen or type in the code and click Verify. Your authenticator app is now set up.
5. Upon subsequent logins, you will be prompted for a code from your authenticator app as your multifactor authentication method.

Yes. The mobile app allows you to do a mobile deposit by taking photos of the front and back of the check. Once you have the image lined up in the viewer, click the camera icon in the upper right corner to take the photo.

Beginning July 28, the Alerus Business Banking app will no longer be available for Group 1 companies. Use the Alerus Banking app instead.

Download Alerus Banking from App Store (Apple devices)

Download Alerus Banking from Google Play (Samsung and Android devices)

No. Any previously scheduled internal transactions (e.g. recurring transfers to Alerus accounts) will be carried over to the new system and processed as normal.

Quicken and QuickBooks connectivity is temporarily unavailable. We are working with our vendor to resolve the issue and will notify you when it is available.

Yes. The stop payment feature is located under the Fraud Management menu.

Yes. You will continue to have access to statement history as usual. Statements are located under “Reporting.”

Click on the account to view transactions and account details.

Yes. Click and hold, then drag the account to the location desired in the list.

Click “Settings” on the left-hand menu, then select Manage Accounts. Click the ellipsis (three dots) on the right and select “Hide on Home” or “Show on Home.”

From the home page, click and hold onto the account you want to move to a new group. Drag the account block down to the tray in the lower middle of the screen. Or, select the ellipsis and choose “Move to”, then select the group from the dropdown, or create and name a new group, then save.

In online banking, select “Transfers & Payments,” (left navigation bar) then choose “Loan Payment” to transfer funds from an Alerus deposit account to an Alerus loan or line of credit, or choose Transfer to move money from one Alerus account to another. You may also click “Transfer Money Now” in the right navigation bar to conduct transfers.

In the Alerus Banking mobile app, click the Menu icon located in the lower right corner of the screen, then select “Transfers & Payments.” Next, choose “Loan Payment” to transfer funds from an Alerus deposit account to an Alerus loan or line of credit, or choose “Transfer Money” to move money from one Alerus account to another.

Yes, you should review the new account alert options and set your preferred alerts. In online banking, click “Settings” (left-side panel) then “Alert Settings.” On the mobile app, click “Menu,” then “Settings” and “Alert Settings.”