Important Information and Action Steps
Effective October 27, Alerus is replacing Popmoney with Zelle® to provide you with a fast and easy way to send money to friends, family, and others you trust who have a bank account in the U.S. With Zelle®, you will be able to send and receive money, typically within minutes.1 Money can be sent using just a recipient’s email address or U.S. mobile number. We will also change the Transfer Money feature on Alerus Online Banking and the Alerus Mobile Banking app during this time. Click on the button below to view important information.
Popmoney Users
Popmoney will be deactivated on October 26 at 3 p.m. CT. On October 27, you will need to enroll in Zelle® through My Alerus or the Alerus mobile banking app.
Enrollment instructions using My Alerus or the Alerus Mobile Banking App
- Click on the Zelle® link in My Alerus or Alerus Mobile Banking, then click Get Started.
- Agree to the Terms of Service.
- Select token (user key = email or mobile phone number).
- Transferring token if currently using Zelle® through another financial institution or the app.
- Validate token.
- Select Primary Transfer Account.
If you currently use Zelle® through another financial institution or the app, you can transfer your token (email or mobile phone number) to Alerus:
- Enroll in Zelle® using the instructions above.
- Click on the Activity menu and select transfer token.
- Follow the steps to move your token to Alerus.
- Contact our Client Service Center if you need assistance.
Important Reminders:
If you previously used Popmoney or have scheduled future Popmoney payments, please carefully review the following and act as necessary:
- Notify any contacts that you will no longer be using Popmoney. Ask your contacts to enroll with Zelle® before you send them money – this will help them get your payment more quickly. You can find a full list of participating banks and credit unions on the Zelle® website zellepay.com.
- If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
- If you receive Popmoney payments, please notify the sender to use Zelle® to send money to you instead. If this is not an option for the sender, you may register to receive Popmoney payments at popmoney.com.
- Prior Popmoney payment history will still be available to view on the Activity tab.
- Future dated pending or recurring payments can still be sent within the external transfer section of Alerus Online Banking with the following exceptions:
- Any scheduled Popmoney payments over $1,000 will be canceled due to changing limits.
- After the change to Zelle®, we strongly recommend you review your Pending Activity on the Activity tab to verify all payments expected are present. We will make every attempt to notify you of any payment cancellations which occur during the transition.
Transfer Money Users
If you currently use the Transfer Money feature in Alerus Online Banking:
- Transfer Money will now be called External Transfers and will be found in the Transfer menu.
- Scheduled transfers and history will not carry over. Before October 27, make a list of all future scheduled and recurring transfers and record any history you want to be saved.
- Before you can make transfers, you will need to go through the account validation process. There will be two validation options to choose from: immediate or two-day. You will need to do this for each external source you send/receive money to/from. Once the validation process is complete, you can recreate scheduled and recurring transfers.
- External Transfers will now be available in the Alerus Mobile Banking app.
- New limits may apply.